Keywords = Service quality
Developing a Model for Measuring the Quality of Fintech Customer Service Using a Systematic Review Approach

Volume 12, Issue 2, September 2022, Pages 189-216

10.22108/nmrj.2022.131785.2620

Nastaran Haghjooye Javanmard; Masood Keymasi; Mohammadali Shah Hosseini


An Assessment Model of Local marketing in Mellat Bank Branches

Volume 7, Issue 2, August 2017, Pages 79-92

10.22108/nmrj.2017.21799

Masoud Keymasi; Narges Saremi


Designing a Fuzzy Expert System For Measuring E-Banking Service Quality

Volume 5, Issue 1, June 2015, Pages 59-88

Alireza Hassanzadeh; Shohreh Nasri Nasrabadi; Ali Rajabzadeh


the effect of external knowledge on brand equity

Volume 4, Issue 2, September 2014, Pages 1-22

abdolhamid ebrahimi; sajad khani


Service Quality Roles in Create Brand Preference and Purchase Intention in Banking Services Industry

Volume 4, Issue 4, May 2014, Pages 1-20

sajad khani; mehri nasiri; amin ajalli; mehdi jafarzadeh kenari; abdolhamid ebrahimi


A Model of E-Loyalty and Word-Of-Mouth based on e-trust in E-banking services (Case Study: Mellat Bank)

Volume 4, Special Issue, April 2014, Pages 101-114

Nafiseh Salehnia; Alireza Eshaghi; Maryam Saki; Monireh salehnia


Investigating the Effective Factors on Customer’s Satisfaction Using SERVEQUAL Model

Volume 2, Issue 3, December 2012, Pages 173-186

Farzad Ziviar; MohammadSadegh Ziaei; Javad Nargesian


Interaction of Employee Loyalty and Customer Loyalty in the Service Industry

Volume 1, Issue 3, December 2011, Pages 27-46

Manijeh Gharecheh; Monireh Dabooeian