Keywords = Customer Satisfaction
Number of Articles: 20
Customer Satisfaction Analysis with a Text Mining Approach ‎ (Case Study: Customers of Organic Honeys)‎

Volume 13, Issue 3, December 2023, Pages 49-72

10.22108/nmrj.2023.137845.2908

Mohammad Noruzi; Mohammad Masteri Farahani; Mahdi Saadat

customer satisfaction, customer relationship management, Fuzzy Delphi, system dynamics.

Volume 5, Issue 3, January 2016, Pages 199-218

Ensiyeh Taki; Ali Morovati Sharifabadi; Habib A. Mirghafoori

Internal Marketing, a strategy to gain competitive advantage in insurance companies

Volume 5, Special Issue, December 2015, Pages 15-28

Maryam Hemmati; Davood Feiz

Investigation of customer perception of waiting time on the phone insurance system

Volume 5, Special Issue, December 2015, Pages 45-64

Azadeh Hatami; Ali Sanayei; Saeed Rouhani; Ali Sanayei; Mohammad Saleh Torkestani

Customer Satisf Action, Financial Performance And Shareholder Value

Volume 5, Special Issue, December 2015, Pages 95-110

Alireza Kheirabadi; Hossein Ebrahimian

The effect of service convenience on word - of - mouth and repurchase intention

Volume 5, Issue 2, September 2015, Pages 15-36

khadijeh aghili; zohre dehdashti shahrokh

Evaluation of Factors Affecting the Value of Online Shopping Considering Price Sensitivity and Variety-Seeking of Buyers

Volume 5, Issue 2, September 2015, Pages 127-146

Fatemeh Mohammadi; Mahdi Alhoseini Almodarresi

Investigating the Customer Loyalty Model in the Chain Stores of Iran

Volume 5, Issue 1, June 2015, Pages 149-168

Ali Sanayei; Alireza Haddadian; Amirhossein Bagherieh

Modeling the Effects of Desirable Image of Organization on Consumers in Service Sector

Volume 4, Issue 2, September 2014, Pages 125-140

Zahra Fatemi; Fahimeh Saadatyar; Ataollah Harandi

Evaluation of factors affecting customer satisfaction in the restaurant industry. Case study: Boof restaurant chain

Volume 4, Issue 3, May 2014, Pages 75-88

ali dorosti; seyyed abolghasem mira; mohammad haghighi

The impact of employees\' emotional conditions on customer satisfaction and loyalty with the mediating role of rapport (Case study: travelers of Hashemi Nezhad airport of Mashhad who use customs

Volume 4, Issue 4, May 2014, Pages 235-258

Atena Ghasemi; Mojtaba Poursalimi; Mojtaba Poursalimi; Hassan Esmaeilian; Seyed Mohammadreza Hossaini Moghadam; Mojtaba Poursalimi

An investigation of the factors affecting customer satisfaction with electronic banking in Isfahan

Volume 3, Special Issue, April 2013, Pages 139-150

Behzad Hakiminya; Amirhasan kamali Sarvestani; Mahboobe Mahboobe Sadeghzadeh tabrizi; Mojtaba Saeidizadeh

Investigating the Effective Factors on Customer’s Satisfaction Using SERVEQUAL Model

Volume 2, Issue 3, December 2012, Pages 173-186

Farzad Ziviar; MohammadSadegh Ziaei; Javad Nargesian

Interaction of Employee Loyalty and Customer Loyalty in the Service Industry

Volume 1, Issue 3, December 2011, Pages 27-46

Manijeh Gharecheh; Monireh Dabooeian

Designing and Explaining the Model of Persistent Customer Loyalty in e-Commerce: A Study in the e-Retailer’s Web Sites

Volume 1, Issue 2, September 2011, Pages 79-92

Mohammad Reza Hamidizadeh; Abbasali Hajkarimi; mohammad javad naeiji

New Marketing Research Journal

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