بررسی تاثیرکارآفرینی و کسب و کار محوری بر نوآوری و ارزش مشتری

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشیار گروه مدیریت (مدیریت سیستم و بهره‌وری)، دانشگاه فردوسی مشهد

2 کارشناس ارشد مدیریت بازرگانی، دانشگاه فردوسی مشهد

چکیده

امروزه سازمان‌ها باید با تشخیص و بهره‌برداری از فرصت‌های کارآفرینانه ناشی از تغییرات محیطی نه تنها بقا بلکه رشد خود را نیز تضمین کنند. از این رو، باید به منظور حفظ بقای خود از مزایایی رقابتی برخوردار باشند. از جمله این مزایای رقابتی، نوآوری و ارزش مشتری است که با توجه به اینکه مطالعات کمی به بررسی روابط میان کارآفرینی و ارزش مشتری پرداخته است لذا، در مطالعه حاضر با استفاده از روش تحقیق پیمایشی به بررسی اثرات بالقوه کارآفرینی و کسب و کار محوری (یادگیری محوری، بازارگرایی و شیوه‌های منابع انسانی) بر روی نوآوری و ارزش مشتری پرداخته شده است. جامعه آماری این مطالعه متشکل از شرکت‌های فعال در صنایع غذایی شهر مشهد بودند که با استناد بر فرمول کوکران، 83 مدیر ارشد از میان مدیران شرکت‌های مورد مطالعه به عنوان نمونه تصادفی مطالعه در تحقیق مشارکت داشته‌اند. داده‌های به دست آمده به وسیله پرسشنامه‌های توزیع شده از طریق معادلات ساختاری و روش حداقل مربعات جزیی به کمک نرم افزار پی. ال. اس تجزیه و تحلیل شد. نتایج حاصل از پردازش داده‌ها نشان داد که کارآفرینی و مدیریت منابع انسانی مهمترین محرک‌های معنادار بر نوآوری و ارزش مشتری هستند. همچنین، یافته‌های تحقیق بر این نکته تاکید دارد که بازارگرایی یکپارچه نیز می‌تواند به عنوان پیش‌بینی‌کننده نوآوری و ارزش مشتری در نظر گرفته شود. بنابراین، توفیق در اجرای صحیح این عوامل موجب ارتقای نوآوری و ارائه ارزش برتر به مشتریان خواهد شد.

کلیدواژه‌ها


عنوان مقاله [English]

Exploring effect of entrepreneurship and business orientations on innovation and customer value (Case Study: food industry of Mashhad city)

نویسندگان [English]

  • Mostafa Kazemi 1
  • Samira Pour 2
1 Associate Professor, Faculty of Economics and Business Administration, Ferdowsi University of Mashhad
2 Master of Business Administration, Ferdowsi University of Mashhad
چکیده [English]

Today, organizations must recognize and exploit entrepreneurial opportunities arising from environmental changes, not just survive But also to ensure its growth. Hence, the need have to maintain the survival of competitive advantages over its competitors. These competitive advantages as innovation and customer value is that given that few studies have examined the relationship between entrepreneurship and customer value Therefore, in this study adopted a survey research strategy to investigate the potential effects of entrepreneurial and business oriented (learning orientation, market orientation and human resource practices) has been on innovation and customer value. The study population consisted of active companies in the food industry of Mashhad city were based on Cochran's formula, for example, randomized study of 83 patients have been involved in research. The data obtained through questionnaires distributed and the structural equations and partial least squares method to help software PLS were analyzed. The results of data processing showed that entrepreneurship and human resource management are the most important drivers of innovation and customer value. Also the findings suggest that market orientation can be integrated as a predictor of innovation and customer value to be considered. Therefore, the rights to success implementing these factors promote innovation and deliver superior value to customers.

کلیدواژه‌ها [English]

  • Entrepreneurship
  • Business orientation
  • innovation
  • Customer value
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